Newo.ai has launched a synthetic intelligence receptionist designed to deal with multi-location scheduling and scale back missed requires orthodontic practices.
Newo.ai is presenting its synthetic intelligence voice and textual content receptionist for orthodontic and dental practices on the American Affiliation of Orthodontists (AAO) 2026 Annual Session in Orlando. The expertise is constructed to handle multi-location name facilities and scheduling operations.
Addressing Missed Calls and Income
The AI agent is designed to function repeatedly, dealing with as much as 1,000 concurrent calls to stop missed affected person inquiries throughout off-hours, weekends, or peak instances.
“Orthodontic and dental practices miss as much as 62% of inbound calls throughout off-hours, weekends, or when employees are tied up with sufferers within the chair, whereas name facilities lose one other 9-30% of calls to lengthy maintain instances throughout peak hours,” says Luba Rein, co-founder and chief progress and folks officer at Newo.ai, in a launch.
The corporate notes that the system will help practices add as much as $350,000 or extra in extra income per location yearly by capturing these missed consultations.
Operational Options and Name Routing
The platform consists of multi-location name escalation and routing capabilities. The agent identifies which companies are provided at particular places, navigates totally different working hours and time zones, and redirects sufferers to the closest obtainable supplier to maximise chair utilization.
Based on the corporate, the system makes use of a zero hallucination structure with built-in supervisor brokers to attain 99.6% accuracy. It’s skilled on particular orthodontic and dental situations, together with new and current affected person appointments, insurance coverage inquiries, and cancellations.
Voice Expertise and Omnichannel Entry
Newo.ai makes use of voice-to-voice expertise designed to reply in underneath a second. The AI is programmed to motive, empathize, and alter its tone when talking with sufferers.
The platform capabilities throughout a number of channels, offering a single agent with shared reminiscence for telephone, SMS, internet chat, e-mail, and social media messaging platforms. Setup is facilitated by a device that analyzes a follow’s web site to generate a ready-to-use agent in minutes.
“Orthodontic practices are leaving actual cash on the desk each time a name goes to voicemail or sits on maintain,” says Rein, in a launch. “AAO 2026 is the place we’re displaying the orthodontic group what an AI receptionist seems like when it’s really constructed for healthcare scheduling, not only a repurposed call-center bot.”
Picture: ID 221098043 © Fizkes | Dreamstime.com
