Intiveo has introduced the launch of Veo, a community of synthetic intelligence capabilities built-in into the Intiveo platform. The brand new instruments are designed to help dental practices in managing affected person engagement whereas permitting suppliers to take care of oversight and management over communications.
Configurable Affected person Engagement
The platform is constructed to be compliant and configurable, permitting dental groups to undertake the expertise at their most popular tempo. Suppliers can clearly determine which actions are automated, which require workers evaluation, and which stay totally provider-directed.
“There’s lots of pleasure round AI, however there’s additionally comprehensible hesitation,” says Josh DeVries, chief government officer and co-founder of Intiveo, in a launch. “Practices aren’t in search of expertise that removes the human ingredient from care, they’re in search of expertise that helps them strengthen it. That’s why we constructed Veo to be clear, configurable, and aligned with the relationships that matter most between practices and their sufferers. We consider AI ought to give practices extra confidence, not much less, in how they impart and ship care.”
New Capabilities for Apply Administration
The preliminary rollout of Veo consists of two major capabilities aimed toward streamlining follow workflows: Strategies and Responses.
The Strategies characteristic operates throughout enterprise hours, permitting workers to ask the system for chat template suggestions that match ongoing affected person conversations. Employees members can then select to ship the urged message, edit it, or dismiss it totally if it doesn’t match the scenario.
For after-hours communication, the Responses characteristic allows practices to configure the system to mechanically reply to frequent affected person inquiries. This consists of answering questions concerning new affected person consumption, workplace location, and parking particulars. Any questions that fall outdoors of the configured subjects are mechanically routed again to the follow for employees to handle.
Intiveo plans to introduce further capabilities to the Veo community sooner or later to additional assist affected person communication and follow effectivity.
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